The internet has dramatically changed the Indian
market research industry. Research is now faster, more accurate and remarkably
cost-effective.
Like every aspect of the business world, Internet has
completely changed the research industry as well. The recurring theme when it
comes to the upcoming trends in the research industry is its increasing
reliance on web-based applications and resources.
Using the social media: The social media is one of the
most efficient tool for qualitative research. It is not just cost-efficient, it
also allows one to run a research campaign over a long period of time. Add to
this its reach and multiple platforms that are now available to a researcher.
The other advantage of social media is that its ease of consumer segregation.
Usually participants come with a profile, an easy access to their demographic.
Some of these also allow for group formation with specific privacy rules,
making research easier and more accurate.
Mobile
support: The biggest story of 2015
was the use of mobile networks as a research tool. Luckily, this is still very
true. With the use of mobile phones increasing day by day, mobile research is
set to be the most used tactic by Indian market research industry. The spread
of mobile phones in the lower-income class also gives researchers an
unparalleled range in consumers.
Using online
search communities: An interesting
recent development in research is the emergence of online research communities.
Researchers can customise their access with closed groups, invite-only
participants, live chats and bulletin boards. Since the respondents volunteer
to be part of the survey, they are quick to answer and usually accurate. It
also boosts connectivity between a brand and the consumers.
Focusing on
the consumer: A welcome byproduct of
digital access is the focus it has brought on the end-user. Today the consumer
is an integral part of the process. Researchers have also gained access to
consumers who were previously harder to reach. Surveys are more interactive
with often on-the-spot improvisations. Easier trial runs, surveys, geo-location
targeting, live chats etc has also ensured that the consumer is considered at
every step.
Efficient
service: Like its effect elsewhere
the internet has also brought in remarkable efficiency in the research is
conducted and carried out. Not only does it take less time, online research
also costs a fraction of traditional methods. Results are delivered quickly and
are usually accurate. The huge amount of data has also forced the Indian market
research industry to come up with new tools and ways to cope.
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